RealCart FAQ || Is my JVM missing or corrupted?

Is my JVM missing or corrupted?

Answer:

Check to see if your Java Virtual Machine (JVM) works

NOTE: Typically, Windows XP users running fully updated version of Windows XP should not encounter any Java problems. If your Windows XP installation is NOT fully up to date, that could be the problem.

To visit Windows Update, go here.

You can check your computer to see your JVM works by following these instructions:

Try placing a test order at shop.RealCart.com with Internet Explorer.
If you cannot “Add to Cart” then you may have a bad or missing JVM.
Make sure you do not have an out-dated Sun Java Plug-In (or multiple Java Plug-Ins) installed. If you do, remove it (or them) and repeat your test order.
If you do not have a Java Plug-In installed on your PC and cannot place a test order with Microsoft Internet Explorer then you have a bad or missing JVM and need to reinstall it.
Download and install the Microsoft JVM and try placing a test order again. If it works then your computer is fixed!

If you can “add to cart” O.K. at RealCart’s on-line store then the problem is likely fixed. Try placing an order again at the original web site.

Windows Users:

Try ordering with Microsoft Internet Explorer. MSIE has not changed its Java handling since MSIE version 2. If you can order with MSIE then you know that the problem must lie with your other browser(s). For example, Netscape version 7.x is currently installing outdated Java Plug-ins. RealCart works with the current release version of Sun’s Java Virtual Machine but does not work with some of the older variations of this plug-in.

If you can order with Internet Explorer, go ahead and complete the order.

If you cannot order with Internet Explorer you may want to check one of the other reasons.

Macintosh Users:

Mac systems are currently being shipped with browsers that no longer support ’Live Connect“ Java to JavaScript communication which RealCart relies on. You may want to try Sun’s Hot Java Browser available from the Sun Web Site. For more info on why Mac users may have problems buying from a RealCart enabled on-line store please review this FAQ.

Solaris Users:

You may want to try Sun’s Hot Java Browser available from the Sun Web Site.

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