What does “The Page Cannot be Displayed” mean when I place an on-line test order?


Answer:

The reason this error occurs is because the appropriate permissions have not yet been set for rscmail.exe, the FREE NT form mailer included with RealCart. This is a very simple problem to confirm. Just navigate to the following URL in your browser: (Substitute your actual domain name for yourdomain.com below)

http://www.yourdomain.com/cgi-bin/rscmail.exe

If you get a download prompt asking you if you want to save or open a file then this would be a positive indication that your permissions need to be set correctly.

Simply contact your web hosting ISP and have them set permissions to “Execute for Everyone” for rscmail.exe in your cgi-bin folder. In fact, just click here to send the message to your web hosts tech support email address. Be sure to fill in their email address.


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