Answer:
If a customer has difficulty ordering at your web site, this nearly always indicates one of the following situations:
Although the above list contains the reasons why this may happen 99.9% of the time there may be other reasons why your customers are getting an error or are unable to add a product to their cart. Before changing anything on your site, however, you should ask your customer to visit this page and check to see for themselves if one of the above situation applies. Here is the link:
http://faq.realcart.com/javaerror.htm to help those of your customers that have one of the first releases of Windows XP. We will maintain this download link permanently on the RealCart FAQ site.
If your shopper is unable to order directly from your web site you may want to offer to call your customer and take their order over the phone. (That’s what we do here at RealCart in the event someone is unable to order on-line for one reason or another.)
Windows XP users
If you (or one of your customers) is running Windows XP and have not yet installed Windows XP Service Pack 1 then the “Add to Cart” button is NOT your biggest problem. Windows XP has a severe security hole. For more info on the security issue as well as how to fix it please take a look at this excerpt from Tech TV’s Screen Savers show. (9 ½ Min.)
Regarding the Add to Cart problem:
Although Microsoft has steadfastly claimed that it wants to “end Java wars” with Sun Microsystems since 1997 — the feud still exists, even today. So much so that Windows XP was originally shipped WITHOUT a Java Virtual Machine (JVM) in the Operating System. (This affects all users who bought XP dirctly from Microsoft before July 2002.) Microsoft even admits on their own web site:
“...it impacts only a small number of customers.”
Microsoft claims that Sun “forced them” to stop distributing a JVM with Windows XP. Click here to read their entire statement concerning this problem. For additional info there is a very informative site concerning the MS JVM can be found here. To download the Microsoft JVM, click here.
In layman’s terms this means that Java will not run on the original release of Windows XP until the Windows XP user installs a Java Virtual Machine (JVM). For security reasons you might want to go ahead and install the Windows XP Service Pack 1a as well. Although Microsoft claims it is not allowed to continue distributing the Microsoft JVM, they have allowed RealCart.com to make it available to all Windows users. You can download it from RealCart.com right here.
Feel free to link to this FAQ page by placing a direct link on your site to http://faq.realcart.com/javaerror.htm to help those of your customers that may have difficulty ordering from your site.
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