RealCart FAQ || Do I have more than one Sun Java Plug-in?

Do I have more than one Sun Java Plug-in?

Answer:

Check your computer for multiple Java Plug-Ins

You can check your computer to see if more than one Java Plug-In by following these instructions:

Click Start/Settings/Control Panel.
Double-click Add/Remove Programs.
Scroll down the list to where the J’s are.

Check to see if you have a Java Plug-In installed.
If you have one or more installed it will be listed as Java 2.. with a version number something like this: ...v1.4.1_01.
Unless you know for sure that you DO NOT have the Microsoft Windows JVM installed you should UNINSTALL all of the listed Sun Java Plug-Ins. (You can always re-install the latest one from the Sun web site if needed.)
If you do not see a Java Plug-In listed in the Add/Remove Programs dialog window then you may have a missing or damaged JVM.
Try placing an order again. If it works then your computer is fixed!

If you can “add to cart” O.K. at RealCart’s on-line store then the problem is likely fixed. Try placing an order again at the original web site.

Windows Users:

Try ordering with Microsoft Internet Explorer. MSIE has not changed its Java handling since MSIE version 2. If you can order with MSIE then you know that the problem must lie with your other browser(s). For example, Netscape version 7.x is currently installing outdated Java Plug-ins. RealCart works with the current release version of Sun’s Java Virtual Machine but does not work with some of the older variations of this plug-in.

If you can order with Internet Explorer, go ahead and complete the order.

If you cannot order with Internet Explorer you may want to check one of the other reasons.

Macintosh Users:

Mac systems are currently being shipped with browsers that no longer support ’Live Connect“ Java to JavaScript communication which RealCart relies on. You may want to try Sun’s Hot Java Browser available from the Sun Web Site. For more info on why Mac users may have problems buying from a RealCart enabled on-line store please review this FAQ.

Solaris Users:

You may want to try Sun’s Hot Java Browser available from the Sun Web Site.

How do you rate this answer?
Your email:
select a response:	Great answer
	Good answer
	Need more info
	Out of date answer
	Wrong answer
Enter your comments: (optional)