RealCart FAQ || What does Relaying Denied mean?

What does Relaying Denied mean?

Answer: This is an error you may get when placing an order. This only happens on RealCart installations where the user has selected My NT Server or PayPal (for NT) checkout methods. The error has many forms but they all mean the same thing. Here are the most common forms:

Relaying Denied
Relay Not Allowed
Relaying is Prohibitied
We do not relay
Not local host whatever.com, not a gateway

This error is a very common error which comes from the mail server you are trying to send email through. Your mail server has an unsolicited email (SPAM) protection scheme enabled which is giving you this error. In the most general cases, a mail server will not allow you to send email through it if it does not “know” either the To or the From email address. What we mean by “know”, is a mail server “knows” an email address if the email account for that email address is in that mail servers configuration files.

Another way to put it is a mail server named “mail.dinosaur.com” would “know” the email address “bob@dinosaur.com”, but would not “know” the email address “frank@flower.com”.

Since the default method for My NT Server checkout is to send the order email “To” one of your email addresses “From” your web shopper’s email address (someone on the internet instead of someone on your local mail server), the “From” email address is most likely not going to be “known” by your mail server. So, the first place to check in your RealCart Setup is what you are using as the “To” email address. This is the email address you configured as the “Cart Order Email” when you set up your store contact info in the Store Wizard. Make sure that you are using a “To” email address that is associated with the SMTP Host (mail server) you are connecting to (and that everything is spelled correctly).

Your ISP can correct this problem for you by setting their SPAM protection to allow email to pass through the mail server as long as EITHER the “From” address OR the “To” address is an address that the mail server “knows”.

If everything is correct, then there are some other things you can try. Some mail servers are a little more sophisticated than this and require extra things from you to make sure that you are allowed to send email. This is usually in the form of authenticating or “logging in” to your mail server with Outlook, Outlook express or the email client of your choice. All you have to do is set the Authentication Type to something other than “None” and fill in your username and password. After authenticating with your mail server, it should allow you to send email.

If this problem persists you might want to tell your ISP about it so they can reconfigure or otherwise advise of the proper email server to send web site orders through. Locate the email address for your web host's tech support department, then click here to send them an email.

User Manual

There is more info on this topic in our on-line User Manual

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